Conditions of Use

About this website:

www.newstarltd.com.hk (hereinafter referred to as "our website", “our Website”, or the "Site") provides services to you according to the terms & conditions published below and also other terms & conditions that we have and might be publishing in the future (hereinafter referred to as the “Terms”, “our Terms”, “terms of use”, or “T&C”). In the entire site, "we" refers to New Star Company Ltd. Please read the T&C carefully before using our website and in the event of you using our website or any application that might utilize the functions of our website, you agree to the T&C of our website. If you are under 18 years old, prior to registration or use of any services of this website, you must let your parent(s) or guardian(s) understand our terms of use, terms of service and "Personal Data (Privacy) Policy Statement," published in this website ( "The Statement"). We reserve the right to change the T&C without separate notice to you from time to time. Continue use of our website by you after such changes will be deemed acceptance of the amended terms of use. If you do not agree to the terms of use at any time, please do not use this website.

About Products:

Product items listed in the web pages of our website are available to be purchased while supplies last. As when the inventory of a specific product item has run out, we reserve the right to cancel your order.

Pricing:

The price of the product items listed in our website are in Hong Kong Dollars. Unless there is a very obvious error otherwise the price and shipping cost displayed in our website at the time of you placing of your order shall prevail.

Ordering:

Your order made in our website is only in force depending on the circumstances and the availability of the goods at the time of order. There is no reservation for the product items in your shopping cart before your payment, i.e. other customers using our website can still purchase the same inventory during the period of the product items in your shopping cart till your confirmed payment for the goods. Payment for your order in our website shall be made by credit card or other forms of digital online payments, with delivery costs of the order be automatically calculated for reference. We will send you an email confirmation of your order once you submit your order to us. Please note that this email confirmation only serves as a notification of receipt of your order and notification to you whether we have the related inventory, it does not constituent our acceptance of your order. All orders submitted by you are only accepted by our full discretion. Under certain circumstances we may refuse to process the transaction for any reason, without any liability to you or any third party. For example, but not limited to: product items ordered has no available inventory or do not meet certain quality control standards; or certain terms in this T&C are not met. In such case, we will notify you by e-mail and arrange for a refund to you within 20 working days to your registered credit card account or other payment account wherever suitable.

Order Confirmation:

Immediately before our preparation for the product items in your order and before its distribution to you, we will send you a confirmation email, which contains the details and costs of the product items and delivery service for your order. It is until at this point, that we have confirmed our acceptance of your order and proceed to the handling of your payment. It is also at this point, that the sales and purchase contract between you and New Star Co. Ltd. (hereinafter referred to as the “Contract”) has been established. The Contract is concerned only with the product items stipulated in your order and are not related to any other items not mentioned in the order.

Payment:

The total payment of your order will be shown in the order details before you press "submit" for confirmation, this amount will also be displayed again in the order confirmation e-mail in the order sent by us. We accept the following payment methods: Visa, Mastercard (MasterCard), FPS, Alipay (Hong Kong), Alipay, and WeChat Pay. At the checkout process, you will need to fill out all the compulsory information relating to the provision of the payment services. Please note that in accordance with our privacy policy, we will collect and store your information in an encrypted secured payment system. The details will be fully encrypted and only be used to process the confirmation of your transaction. All credit card payments will be subjected to the authorization of the credit card issuer in concern. Your credit card will only be debited after we finish your order preparation.